Terms of purchase

1. About (JobOut) Burde Publishing AB 

• The company is based in Växjö. Its postal address is Mårdvägen 2, 352 45, Växjö.
• Organisation number : 556215-2479
• Telephone number: 0470-70 94 50
• If you wish to get in touch, contact us here and we’ll get back to you as soon as possible.

2. Placing an order

• When you’ve placed your order, an order confirmation will be sent to your email address. In that order confirmation, you’ll find information about the products ordered, their price and the billing and delivery addresses.
• If there’s an error, you must contact us by email at info@jobout.com immediately.

3. Delivery

• Our normal delivery time is 2-4 days. NOTE! Orders placed on weekends are dispatched the following Monday, at the earliest. If there’s a delay in delivery we haven’t notified you of, please contact us at info@jobout.com.
• Delivery costs £5 for orders under £50. On orders over £50, it’s free (regardless of the volume or weight of the order).
• Delivery normally takes place within 2-3 working days. 
• Conditions for delivery are specified under the respective delivery method at the checkout. If a specific article has a different delivery time, it’ll be stated next to the respective article. If there’s going to be a delay in your delivery, we’ll notify you of this by email.
• As a customer, you always have the right to cancel the purchase if there is a delay in delivery. We’ll do everything we can to fulfil your order. Sometimes, something might happen that makes it impossible to fulfil your order, for example if our suppliers or forwarders can’t fulfil their commitments to us. We reserve the right to exonerate ourselves from all compensation to the customer regarding delays in delivery. 
• For unclaimed letters or packages, we charge a fee (currently £15). Unredeemed packages aren’t covered by the right to return. 
• Returns are at your own expense unless the item’s defective or we packed it improperly.
• Returns must be sent to Burde Publishing AB, Mårdvägen 2, 352 45, Växjö. They must be sent as letters or packages, not as cash on delivery. In the case of a partial return, you may be charged the delivery fee (£5) for the original order if the total order value, after the return, falls below the free delivery limit (£50). In the event that goods are included for free for purchases over a certain amount, these goods must also be returned if the return means the order value is then below the limit for the offer. Any offered goods that aren’t returned will be charged for at the regular price. 

4. Priser

• All prices are stated in £ and include 25% VAT. We reserve the right to correct prices as a result of misprints in the price list, as well as inaccuracies due to incorrect information.
• We also reserve the right to adjust prices without notice.

5. Right to return

• When purchasing goods on our website, customers have a 60-day right to return that applies from the time they receive a product they’ve ordered. This applies to both private individuals and companies.
  

  
  5.1 When exercising your right to return: 
  

• You must let us know you’ve changed your mind. A message must be sent to us at info@jobout.com. In your message, you must clearly state your name, your address, your email address, the order number and which goods the return applies to.
• You should return the products to us immediately and no later than 60 days after sending your message.
• You are responsible for the return shipping and delivery and the condition of the products upon return. Products should therefore be carefully packed and in their original packaging. In the case of a used or damaged product, we reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product from the refund amount.
  
  5.2 The right to return does not apply in the case of:
  
• Custom-made products that have been tailored especially for you or have a clear personal touch according to your wishes.
• Services performed and where you’ve expressly consented to the commencement of the service without a right to return. 

6. Claims and complaints

• We inspect all products before sending them to you. If you nonetheless receive an incorrect or damaged product, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge. However, you must always contact us for approval before returning a defective item. Your complaint must be sent immediately upon your discovering the defect.
  
  
  6.1 How do you handle complaints?
  
• Any errors and defects must always be reported to info@jobout.com, and you must state your name, your address, your email address and the order number and give a description of the error.
• If we’re unable to remedy the defect or supply a similar product, we’ll refund you for the defective product in accordance with applicable consumer protection legislation.
• In the event of approved complaints, we’re responsible for return delivery costs. In accordance with current consumer protection legislation, we reserve the right to refuse a complaint if it turns out that the product isn’t faulty.
• In the case of complaints, we follow guidelines from the National Board for Consumer Disputes.

7. Limitation of liability 

• We take no responsibility for indirect damages that may occur because of the product. We accept no responsibility for delays/ errors as a result of circumstances beyond the company’s control (force majeure). These circumstances can include, for example, industrial action, fire, war, public authority decisions or reduced or non-existent deliveries from our supplier.

8. Product information

• We reserve the right to any printing errors on this website and during the final sale of products. We don’t guarantee that images on our website represent the exact appearance of products, as depending on the monitor, photo quality and resolution, certain colour differences may occur. We always try our best to represent products as accurately as possible.

9. Cookies

• According to digital information law, visitors to a website must receive information about the site’s use of cookies, for privacy purposes. Cookies can be used to track a user’s browsing of a website. Cookies are small text files that websites you visit request to save on your computer in order to give you access to various functions on the site. It’s possible to set your browser to automatically reject cookies. More information can be found on the Swedish Post and Telecommunications Authority’s website.

10. Personal data

• By shopping at (JobOut) Burde Publishing AB, you accept our data protection policy and our processing of your personal data. We protect your privacy and don’t collect more information than is necessary to process your order.
• We never sell or pass on your data to third parties unless we are obliged to by law. (JobOut) Burde Publishing AB is responsible for the processing of personal data that you as a customer provide us with.
• Your personal data is processed by us in order to be able to handle your order as well as in order to adapt marketing to your individual needs when you request newsletters or promotional offers.
  
  10.1 What is personal data?

• Personal data is all information that can be directly or indirectly attributed to a physical person. 

  10.2 What data do we store?

• In order to handle your order and answer questions related to it (customer service), we store your first and last name, address, telephone number, email address, IP address and purchase history.
• Your data is stored for as long as we have legal grounds on which to process it, for example until we fulfil the agreement between us or in order to comply with a legal obligation according to accounting law, for example.
  
  10.3 Legal basis
• In connection with a purchase, your personal data is processed in order to fulfil the agreement with you. Data processing related to marketing, campaigns and the like only takes place after you give your consent.
  

  
  10.4 What information’s shared and for what purpose?
  

  10.4.1 Payment providers

• When you make purchases, your information is shared with and stored by our payment providers. The information that’s stored is your first name, last name, address, email address and phone number, as well as any company details if you make a purchase as a company. If you choose to pay by invoice, your personal number or organisation number : is also stored by the payment provider. The information is stored in order to complete the purchase and protect all parties from fraud.
• Our current payment providers are: Klarna, Briqpay, Stripe, Finqr and Paypal.
  
  10.4.2 Shipping companies
  
• In order to deliver your order and fulfil our agreement to you, we need to share specific information with shipping companies. The information that’s shared with and stored by shipping companies is your first name, last name and address information for delivery. Email addresses and/or mobile numbers may also be shared with shipping companies for notification purposes.
• The shipping companies we currently work with are: Postnord, DHL and Schenker.
  

  
  10.4.3 Newsletter
  

• If you’ve chosen to subscribe to our newsletter, your first name, last name and email address will be shared with and stored by our newsletter provider. This is in order to keep you updated with information and offers for marketing purposes. We currently use Mailerlite to do this.
  

  
  10.5 The right of access
  

• You have the right to receive extracts of all information we hold about you. Extracts are delivered electronically in a readable format.
  

  
  10.6 The right of rectification
  

• You have the right to ask us to update incorrect information or supplement information that’s incomplete.
  

  
  10.7 The right to be forgotten
  

• You can request that data relating to you be deleted at any time. There are few exceptions to the right to be forgotten, such as if data must be kept because we have to fulfil a legal obligation (according to accounting law, for example).
  

  
  10.8 Data protection
  

• (JobOut) Burde Publishing AB is responsible for the storage and processing of personal data through our online store and ensures all rules are followed.
  

  
  10.9 How we protect your personal data
  

• We use industry standard tools such as SSL/ TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords securely.

11. Changes to the terms and conditions

• We reserve the right to make changes to our terms and conditions at any time. Changes will be posted online on our website. When you make an order or visit our website, you accept our amended terms and conditions.

12. Disputes and choice of law

• In the event that your dispute can’t be resolved and you can’t reach an agreement with the company’s customer service department, you can contact the National Board for Consumer Disputes. In the event of a dispute, we follow the decision or the corresponding dispute resolution body. Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.